Shipping Policy

Last updated: October 2026

At Valentis, we work to get your order to you as quickly and reliably as possible.

Shipping Time

We currently offer free standard shipping on all orders in the US.

Estimated delivery time:

US Delivery: 7–11 business days

Delivery times are estimates and begin after your order has been processed and shipped.

Order Processing

Orders are typically processed within 1–2 business days after your purchase.

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

Please note that weekends and holidays may affect processing and delivery times.

Tracking Your Order

Once your order has shipped, you may receive tracking information by email.

Tracking updates can sometimes take a little time to appear after an order has been shipped. This is normal and does not necessarily mean there is an issue with your order.

Delays

While we work with our shipping partners to provide reliable delivery, some delays may occur due to circumstances outside of our control, including:

• Carrier delays

• Severe weather

• Holidays or peak shipping periods

• Customs or other transportation issues

• Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us at hello@shopvalentis.store and we'll be happy to help.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

If an incorrect or incomplete address is provided, contact us as soon as possible at hello@shopvalentis.store. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Questions?

If you have questions about your shipment, we're here to help.

Valentis
hello@shopvalentis.store

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