Frequently Asked Questions
Answers about the Valentis Fabric Shaver, orders, payments, and returns.
Our Brand
What is Valentis?
Valentis is a fabric-care brand focused on simple tools designed to help refresh and maintain clothing, upholstery, blankets, bedding, and other compatible fabrics.
What does the Valentis Fabric Shaver do?
It helps remove visible pilling, fuzz, and surface fibers, helping fabrics look cleaner and more refreshed.
How does it work?
The fabric shaver uses a rotating cutting mechanism to remove surface fibers. Simply move it gently across the fabric while following the product instructions.
What fabrics can I use it on?
It can be used on many compatible fabrics, including sweaters, hoodies, blankets, bedding, upholstery, and other textiles that develop pilling or fuzz.
Can it damage my fabric?
Any fabric-care device should be used carefully. Avoid applying excessive pressure and test a small, inconspicuous area before treating the entire item, especially with delicate fabrics.
How do I clean the fabric shaver?
Turn the device off before cleaning. Empty the lint compartment regularly and follow the care instructions provided with your product.
Orders & Shipping
Do you offer free shipping?
Yes! Free standard shipping is currently available on US orders.
How long does shipping take?
Estimated US delivery is 7 to 11 business days after shipment. Orders are typically processed within 1 to 2 business days before shipment. Delivery times are estimates and may vary due to carrier delays, holidays, and other shipping conditions.
How do I track my order?
Once your order ships, you'll receive tracking information by email using the contact information provided at checkout.
Do you ship internationally?
Please contact us at hello@shopvalentis.store to check availability for destinations outside the US before ordering.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We'll do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipment.
Payments & Security
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, PayPal, Apple Pay, Google Pay, and other supported options.
Is my payment information secure?
Yes. Payments are processed through our secure checkout system, and Valentis does not directly store your complete payment-card information.
Returns & Refunds
What is your return policy?
Eligible purchases may be returned within 14 days of delivery, subject to our return requirements. See our Return & Refund Policy for full details.
What if my order arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and photos of the product and packaging. We'll review the issue and help determine the appropriate next step.
What if my product isn't working properly?
Contact Valentis Support with your order number and a description of the issue. We may request photos or a short video to help us understand the problem.
Still have questions?
We're here to help.
Didn't find what you were looking for? Reach out to our support team and we'll be happy to help.
Valentis — Take care of what you have. Refresh what you love. Keep it a little longer.
The Valentis Standard
We believe caring for fabric is caring for the life you live in it. Valentis creates thoughtful, effective fabric-care essentials that help your favorite pieces stay beautiful, comfortable, and lasting—wash after wash.
