Privacy policy
Privacy Policy
Last updated: October 6, 2026
At Valentis, we respect your privacy and are committed to protecting the information you provide when you visit our website, place an order, or contact us.
This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
Information You Provide
Depending on how you interact with Valentis, this may include:
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Name
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Email address
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Billing address
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Shipping address
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Phone number, if provided
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Order and purchase information
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Product preferences or other information you voluntarily provide
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Information included in customer-support communications
Payment Information
Payments are processed through third-party payment providers.
Valentis does not intentionally store complete payment-card numbers on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type and device information
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Operating system
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Pages visited
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Referring website or source
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General usage and interaction information
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Cookies and similar technologies
This information may be used to understand how visitors use our website, improve the shopping experience, maintain website security, and measure the effectiveness of our marketing.
3. How We Use Your Information
We may use the information we collect to:
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Process and fulfill orders
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Process payments
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Ship products
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Provide order updates and tracking information
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Respond to customer-service requests
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Process returns, refunds, and cancellations
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Maintain and improve our website
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Prevent fraud, abuse, and unauthorized transactions
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Communicate with you about your orders
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Send marketing communications when permitted and where you have provided appropriate consent
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Provide discounts, promotions, or other offers
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Comply with legal and regulatory obligations
We do not use customer information for purposes unrelated to our business without an appropriate legal basis or your permission where required.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and support advertising or marketing activities.
Cookies may be provided by Valentis or by third-party services used on our website.
You may be able to control or disable certain cookies through your browser or device settings. Some website functionality may not work properly if certain cookies are disabled.
5. Shopify and Third-Party Services
Our online store is powered by Shopify.
We may also use third-party services to help us process payments, fulfill and ship orders, provide analytics, prevent fraud, communicate with customers, and operate our website.
These providers may process information necessary to provide their services.
Third-party providers may have their own privacy policies and terms governing how they handle information.
6. Sharing Information
We may share information with trusted service providers when reasonably necessary to operate our business, including providers involved in:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting and operation
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Analytics
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Marketing and advertising
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Fraud prevention
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Customer support
We may also disclose information when required to do so by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, website, or business.
We do not sell your personal information for money.
7. Marketing Communications
If you subscribe to receive marketing communications from Valentis, we may use your email address to send information about products, promotions, discounts, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us at:
Transactional communications, such as order confirmations, shipping updates, and important account or purchase information, may still be sent when necessary to complete or support your order.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.
When information is no longer reasonably necessary, it may be deleted or securely disposed of where appropriate.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at hello@shopvalentis.store so we can review and address the situation.
11. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Opt out of certain marketing communications
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Exercise other privacy rights provided by applicable law
To make a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Valentis is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or how Valentis handles personal information, please contact us:
Valentis
hello@shopvalentis.store
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